Who is responsible The operator of luvvlo.com and controller of personal information for our retail activities is luvvlo shop. Contact service@luvvlo.com about privacy.
Information involved When you order or contact us, we process the information needed for that interaction: name, contact details, delivery and billing addresses, items and variants purchased, order status, transaction references and correspondence. If you create an account, we also process the account information you provide. Return enquiries may include photos you choose to send.
Website operation can involve IP addresses, browser and device details, server logs and identifiers needed for a cart or session. Additional analytics or advertising data depends on the tools actually enabled and your choices, as identified below. Do not send full payment-card details, passwords or unrelated sensitive information in support messages.
Payment details are handled by the payment methods available at checkout. The provider may process card or wallet information under its own notice. Luvvlo receives the order/payment information needed to administer the transaction. Provider-specific details are listed in the service-provider section below.
Purposes and legal bases We use order and contact information to fulfil purchases, arrange delivery, answer enquiries and handle returns. Where GDPR-type rules apply, the relevant basis is normally performance of a contract or steps requested before entering one. Required tax, accounting and regulatory records are handled to meet legal obligations.
Security, fraud prevention and proportionate operational improvements may rely on legitimate interests where permitted and after considering your rights. We rely on consent for optional tracking or marketing where required. We do not make an order conditional on agreeing to unrelated advertising. Where consent is the basis, you may withdraw it without affecting earlier lawful processing.
Providers and recipients Our storefront uses SHOPLINE. Necessary information may also be provided to the payment, fulfilment, delivery, support and professional service providers used for your transaction. They receive information relevant to their role. We may disclose information when legally required or to establish or defend legal claims. If a business transfer involves customer records, any transfer remains subject to applicable safeguards and notice requirements.
Information may be processed outside your country, including in China and in countries where our service providers operate. Where a restricted international transfer occurs, we use a legally available mechanism and provide details about it on request. This statement does not replace the provider and transfer information above.
Retention and security Retention is limited to the period reasonably needed for the purpose of the information. In deciding that period, we consider fulfilment and customer support needs, business and tax records, fraud prevention, disputes and applicable legal duties. The criteria differ by information type and legal requirements; information is deleted or de-identified when it is no longer needed, where appropriate.
We use organisational and technical measures intended to protect information. No online system is entirely risk-free; tell us promptly if you suspect unauthorised access involving your account.
Your choices and rights Depending on applicable law, you may request access, correction, deletion, a portable copy, restriction or objection, and withdrawal of consent. You may also have rights to opt out of certain advertising uses or to appeal a refusal. Email service@luvvlo.com; we will verify identity proportionately and respond within the applicable time limit. Exercising a protected right will not lead to unlawful discrimination.
Children and changes The store is intended for purchasers with legal capacity, not for collecting children's information. If you believe a child has supplied information inappropriately, contact us so we can review and take appropriate action. Updates will be dated above, with additional notice where law requires it.