Shipping & Delivery
Shipping & Delivery
Last updated: 8 October 2026
Destinations and dispatch We currently deliver to the United States, Canada, the United Kingdom, Australia and other destinations available at checkout. All products are shipped directly from China to overseas destinations. Enter your destination at checkout to see available services. Do not place an order if the checkout does not support your address; contact service@luvvlo.com for assistance.
Preparation and delivery estimates Preparation of an in-stock order normally takes 1–3 business days after payment verification. Our fulfilment working days and holiday calendar are Monday to Friday, excluding public holidays. Preorders or personalised items display their separate preparation estimate before purchase.
Estimated transit time after dispatch:
United States: 7–12 business days.
Canada: 7–12 business days.
United Kingdom: 10–12 business days.
Australia: 10–12 business days.
Other supported destinations: 12–15 business days.
The total estimate combines preparation and transit. Customs, public holidays and carrier disruption may affect arrival. Estimates do not remove any promised deadline or statutory remedy. If dispatch is delayed, we will give updated information and offer the cancellation/refund options, and obtain any agreement to wait, required by applicable law.
Charges and import costs Standard delivery is free for orders of USD $39 or more. For orders below USD $39, the standard delivery charge is USD $6.98, unless a promotion states otherwise. The applicable charge is shown before payment. How discounts affect the qualifying order value: [FREE_SHIPPING_THRESHOLD_BASIS].
International shipments can attract import duty, VAT or local clearance charges. Unless checkout expressly says these are included or collected by us, they are not part of the product price and may be payable by the recipient.
We will not describe a destination as tax-inclusive unless that is how we fulfil the order. A charge already collected by us should not be paid twice; contact us with the carrier's notice if that happens.
Tracking and split deliveries For a tracked service, dispatch confirmation contains tracking details when available. A newly created label may not yet show a carrier scan. If the order ships in multiple parcels, we will identify the items and available tracking for each parcel; we will not add an undisclosed delivery charge because we split a shipment.
Address corrections and delivery problems Check the postcode, apartment details and phone number before ordering. Email service@luvvlo.com immediately to request a correction. Changes after fulfilment begins may not be possible. If a parcel returns because of customer-supplied address errors, we will explain any reasonable redelivery cost before you agree to it. Cancellation and refund rights remain subject to law.
If tracking stalls, a parcel is missing or it is marked delivered but you cannot find it, contact us. Check reception or household members if practical. We will investigate with the carrier rather than treating a “delivered” scan as automatic proof that all responsibility has ended. For goods lost before delivery to you, we will provide the appropriate replacement, refund or other legal remedy.